Typically, we dispatch orders within 24 hours of receiving them. You will receive a tracking number for your order, when it is shipped.
Your purchased item will be shipped from 55 Lawn Rd, London NW3 2XR, United Kingdom
If item still not shipped, you may modify the delivery address. However, if the items have already left our facility, we may not be able to change the delivery address.
In the event that your package not arived, kindly contact us at info@drema.uk. with order number and we will check the order status.
In case you have received a defective product, immediately contact us to claim your exchange.
You can get a refund within 30 days after you have bought the item. Please note that you must comply with our return policies to make the refund. You can also contact us at info@drema.uk for your general queries.
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must comply with our conditions to fulfill the return criteria. Kindly visit our return policy page for a better understanding.